Complaints for TicketWeb, Inc.. Company resolves 100% of complaints brought to its attention from Business Consumer Alliance. I requested support with an issue and was delighted by the rapid response and resolution. I bought a pair of tickets online at for a concert in Downtown Boise (at the Big Easy concert venue). We will be happy to assist you with your request. I purchased tickets and wanted to get an exchange for another timeslot and wasn't able too. They are not the only company that would react in that way.

Those were much easier days huh? I didn't receive my ticket either - after I paid a $1 service fee so they could mail a hard copy to me. Check the complaint history, rating and reviews on this company. It's a shame now, though, because I just can't bring myself to go to any concert that requires me to use Ticketweb. Reply: To: TicketWeb By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. No problems at all.

E Eric. That requirement is to reduce fraud. Let me see if I got this right.. 15.1 If we need to contact you, we will use your TicketWeb account contact details (or the contact details you provided at the time of purchase, if you do not have a TicketWeb account). I am glad I read these comments. Resolved TicketWeb — bad business practice.

Ticketweb is committed to delivering the highest level of service to our customers both online and offline. If you have any further inquiries or concerns please feel free to contact us.

Well.. Let me explain this in simple terms.

After giving waiting a few days, I called your helpline 4 days before the gig and was instructed through your automated system to wait till 72 hours before the gig.

Thank you!! Event was cancelled and couldn’t find the refund... so contacted ticketweb and to my delight, I got a very quick reply and all the info about the refund (which allowed me to find it!) I’m worried about Coronavirus COVID-19. In this case it actually wasn't my fault, but from the countless tickets that ticketweb has provided me over the years without incident, I let it go. You are The CEO of Ticket Web, You may spin a story, with all the insight and craft of JK Rowling: Common sense, Dictates that you endeavour, to protect customers, As you want them to Return, If you have customer services, wrapped up in the Literalness overcoat: You will get found out: Great Essay, above, But FUBAR Lad: SKYE Organic Hair SPA - Salon out to cheat. Kenny Marsh, Reply

Thier servers couldn't handle the 50, 000 requests all at 10am for that event. I had... TicketWeb - not refunded for undelivered tickets, TicketWeb - never received tickets, never refunded, TicketWeb - refund not given for services they can't provide and no reply to my emails, Oriental Hair Solutions - hard sell & bad attitude. Hey you guys can always all go back to the good ol days when you had to put clothes on, head to the mall, track down a ticket vendor, and wait in line, then buy your hard tickets, then go back home. The concert did not start at the specified time of 8:00 pm, and started at 9:00 pm and finished at 10:00 pm. I attempted to purchase, through Ticketweb, tickets for a local community festival to give as a gift. They put the blame on the mail carrier - how convenient - and refused to refund my $1 service fee. Ticketweb had already refunded my money a few weeks ago. If you wish to submit a complaint, please click "Submit a Request" at the bottom of the page in the centre.

Superb help from Tom C in resolving my issues. You've already flagged this Dan Evans 1 review.

The original poster of this complaint is mad because he/she didn't read the terms of the sale. My friend was right by me and we where siked to see a show for 12 not even 25$ total...

If you have any other questions please feel free to contact us. I had to purchase new tickets to receive entry. Complaint Review: TicketWeb - Internet Internet. E-ticket came immediately. File a complaint. Great service, replies within the hour with pdf of the tickets, When I realized that I did not give the etickets for the show (on the same day), Callum M responded to my urgent request within less than an hour. It's not their fault you didn't appreciate them not wanting to bend the rules for you.

We would be glad to assist you. they make money by charging a huge service fee and by creating inflexibilities in customers. Great Service and communication from Tom who has helped me throughout the refund process. We do apologize for the inconvenience but we are unable to honor your demand for a refund. Letting us know when you are unhappy with the service you experience gives us the opportunity to put matters right for you and to improve our service in the future for everybody.If you wish to submit a complaint, please click "Submit a Request" at the bottom of the page in the centre.Please ensure that you select the Topic "Complaint" at the bottom of the list to ensure that your complaint reaches the correct department. The only option for the tickets at purchase was mail so I paid $7 to have the tickets mailed to me.

My refund request was handled in less than 24h. I would have no issues using Ticketweb again. The girl behind the glass told me, however, that I could receive a refund through TicketWeb. EDitorial Comments. The customer should be charged for UPS regular delivery not 2nd day.

If I want better customer service (or service IN GENERAL) I'm going to make sure it sure isn't Ticketweb.

Once the event was finally able to go forward, I was unable to attend due to a previous conflict.

I want this to be addressed immediately and expect to be refunded for the full amount. I am going to contact the venue about this and if enough people are heard possibly the venue will discontinue to use Ticketweb. It seems like a so many people don't. We apologize for any inconvenience this may cause. Tom C replied to my email straight away. I was scammed by this company and both reps seemed smug when telling me that I was beat out of my money.

Thank you for using Ticketweb. Anyways point of all this?? TicketWeb Complaints & Reviews. We truly appreciate your business and have a great day. Call ticketweb the representative that put the request for a refund or reschedule said there should be a problem with a refund or reschedule. This is a complaint about an event in the US, rather than the UK, so this wouldn't have been booked with I hope to counter this by contacting you by every means necessary. This method of contact is the quickest way to receive a response.Due to the nature of our business, your enquiry may need further investigation with third parties such as promoters and venues. Pretty simple stuff. This is a convient method for purchasing tickets and is highly recommend. Tickets were easy to book and there was no problem being admitted to the venue for the show we had booked to see.

First class customer service. In your reply (see below) you indicated that you would not refund or exchange because "all sales are final." I lost my place in line and lost my tier level and had to move up to the tier 5 prices which were 75$ more. Ticketweb's policy also states that the original credit card used to the purchase the tickets must be presented to pick up tickets held at will call. It also says it clearly in their terms. Reply: Do not buy masks from unknown unreliable websites! TicketWeb has been completely unhelpful in my efforts to find an acceptable solution to this situation.

This company honestly sounds like it has screwed a lot of people. I'm another victim of Apria's rent-to-own billing fraud. I wanted to change the time of the event I was attending. Reliance on these third parties may add to the time in responding to your complaint. needed a refund due to date change, was sorted instantly no questions asked. I told Roy that I'd be filing complaints with the Better Business Bureau and Consumer Affairs. I bought a pair of tickets online at for a concert in Downtown Boise (at the Big Easy concert venue). They ask you 3 times to confirm everything before your card is charged.

Therefore, we are unable to honor your request. You tickets gets lost by the postal service and your blaming ticketweb?

Unfortunately as you placed your order all information pertaining to the sale and pick up of your tickets is and was stated on the day of purchase. Apria Healthcare - improper billing and insurance fraud, 1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service, Fastway Courier Ltd. Malaysia Department (Or A Scammer Using This Company Name). Nope. WARNING! Share Report Copy. Nothing in the world is worth my going through this grueling and frankly unnecessary process to deal with such a terrible, unproductive company. However, I have checked with my bank today (1st December 2012) and have not been refunded for the tickets I purchased through Ticketweb and never received. Tom answered my question and resolved my issue in hours - very impressive. A ticket was purchased on June 14, 2017 for an Uncle Kracker concert. What do I do if I've forgotten my User ID or password? Our event was cancelled due to COVID. And that's ticketwebs fault your not paying attention? Unfortunately, this had to happen a few times given the uncertainty of the situation. Some people should learn to slow down and pay attention and stop trying to blame other people for their obvious mistakes. Stole mo eu literally from my baby! This is a very trying time for many people so to have great service with a calm approach is fabulous.

Thanks again for your help Callum! Tom C helped with my enquiry by email quickly and efficiently.

© 2004-2020 You've already flagged this Disha 2 reviews. From: Eric Ellis I arrived at the venue to pick up my tickets but I had forgotten to bring the original credit card I had used to purchase the tickets on Ticket Web. Reply. This is bad business. Ticketweb reported this review for breach of Trustpilot guidelines. There was not another option to get my tickets. © 2020 Trustpilot, Inc. All rights reserved. You accepted these terms and conditions, you also did not follow the necessary procedure, therefore the venue reserves the right to with hold any tickets from customers that do not adhere to set rules. TicketWeb, Inc. is rated with a AAA rating from Business Consumer Alliance as of 5/31/2020. Excellent service and Tom C was very helpful and efficient when dealing with my refund request.

D 29th of Dec, 2014 by Jonnyc 0 Votes It also says it clearly in their terms. Ticketweb customer service is TERRIBLE! All rights reserved. The concert was for 2 hours "with Special Guest." All very smooth and hassle free.

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